Hotline: +842873077337

FAQ

You can contact us using the contact form at the following URL: http://www.elinkgate.com/contact

eLinkMe is intelligently shareable. This means that it will recognise a list of authorized computers that it can be plugged into. Plugging it into an unauthorized computer informs the remote support expert that the current PC is not one of the pre-authorized ones, so that they can potentially refuse service.

Whilst we do not give our eLinkMe free of charge to support providers, we do offer a discounted price, enabling them to package eLinkMe in to their service offering.

We have developed an agent focused software application that enables remote support experts to connect their PC to eLinkMe users. This agent application is available to download from our server.

You just need to provide your clients with an eLinkMe that has already been setup with a remote access calling profile to your account. If your client already has an eLinkMe, you can ask them to set up a calling profile, then you are able to use the remote access service with your clients. All you need to do is register an account with eLinkMe Server and download the remote agent application. You can then connect to eLinkMe users remotely.

Answer: There are two scenarios here, your company will most probably fit into one of these two categories.
1) Your company is not using any specialised infrastructure right now. In this case you can simply sign up for an account, download the remote agent software and give an eLinkMe to your remote users.
2) You already have some infrastructure in place, and would like to find a way to incorporate eLinkMe into it. In this case, please contact us so we can discuss your needs.

In the future, it will be possible to back up your entire eLinkMe to our servers.

Because eLinkMe works entirely locally, there is never a risk of your remote password store being hacked or compromised in any way. eLinkMe offers significantly increased levels of security over remote password managers.

eLinkMe is in general more secure than all existing local password storage solutions. This is because eLinkMe uses a safer way to actually enter a password that has been recalled, it requires the user to hold the proximity sensor to confirm they want to enter the password. This means that automated brute force attacks are much more difficult to perform.

Yes, by using the eLinkMe Manager application, the user is able to view and edit their password database. Access to this feature is secured by requesting the input of a PIN code.

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